Your shopping cart is empty!
Welcome visitor you can login or create an account.

FAQ's

In an effort to help you, we have created a list of the most commonly asked questions we get. If you don't see your question below, please feel free to send us an email at sales@everlastingdecors.ca

Just click on any question and the page will scroll down to the answer.

1. GENERAL QUESTIONS

a) Who are you?
b) What can I find on your Website?
c) Do you have a store?
d) Can I get a printed catalogue?
e) Will you do custom designs?
f) Will you sell my email or contact information?

2. SUPPORTING CANADA and THE ENVIRONMENT

a) Are your products Canadian made?
b) Do you support other Canadian manufacturers and companies?
c) What are you doing to be Environmentally Responsible?

3. COMMERCIAL ACCOUNTS

a) Do you offer wholesale pricing?
b) How do we setup a Commercial account?

4. PAYMENTS AND SHIPPING

a) When can I expect my order?
b) What is your return policy on stock items?
c) What is your refund policy on custom work?
d) How do I find out what my shipping costs are?
e) Can I pick up my purchase to save on shipping costs
f) How are your products shipped?
g) Do I need to sign for delivery?
h) What is a Tailgate Service and do I need it?
i) What do I do if my shipment is damaged?

 


**************************************************************************************************************************************** 

WHO IS EVERLASTING DECORS?

Everlasting Decors is a family owned and operated Canadian business that prides itself on high-quality craftsmanship.  Established in 2010 our family has worked tirelessly to design and manufacture exclusive custom pieces that suit any home decor both indoors and out.  Quality, durability and beauty are key factors in each of our designs, ensuring a lifetime of enjoyment and creating timeless treasures to pass onto the next generation. 
Back to Top

WHAT CAN YOU FIND ON OUR WEBSITE?

Our family is dedicated to bringing you unique handcrafted Wrought Iron furniture and decor for your home and garden that are sure to be conversation pieces for years to come.  Our main focus is on elegant wrought iron furniture and unique fire pits/rings that are designed and manufactured by us.  To give our customers more variety, we have included other product lines that meet our high standards of long lasting durability and quality to enhance your home.
Back to Top

DO YOU HAVE A STORE?

We do not have a Brick and Mortar Store-front but ship directly from our manufacturing facilities to your home or cottage to keep our costs reduced to a minimum and provide you the best value.  We do have a small on-site showroom where we showcase many pieces from our product lines that you are welcome to visit and make purchases or pickup your orders.  Our warehouse and showroom is located just outside the Village of Waubaushene, about a 30 minute drive north of Barrie, Ontario just off the Highway 400 at the gateway to the Muskoka's.  If you would like to visit our showroom, just give us a quick call to let us know you are coming and someone will be available to assist you.  Our service is friendly and exceptionally customer focused.  We truly care about you and your family's needs.  We make every attempt to take the extra steps needed to satisfy our valued customers and believe in what we do.
Back to Top

CAN I GET A PRINTED CATALOGUE?

We do not offer a physical catalogue.  We strive to offer you the best selection of products at the best price possible and we do our best by trying to keep our overhead costs low.  We do offer a downloadable PDF catalogue and brochure in our Product Support section of our website that you can view and/or print. Click here to go to the link.
Back to Top

WILL YOU DO CUSTOM DESIGNS?

Yes. We love to make something new and fresh and welcome any ideas you may have. Besides offering different choices to customize each piece of our indoor/outdoor collections, small modifications can often be made to our existing stock wrought iron pieces on our website for a small up charge. Pricing for custom pieces of indoor/outdoor furniture is based on time and material. Custom orders are more expensive than stock designs because it always takes longer to do something the first time. Once we know exactly what you want, we can bid on a price more accurately.
Back to Top

WILL YOU SELL MY CONTACT OR EMAIL INFORMATION?

ABSOLUTELY NOT. Your privacy is very important to us. We only keep the minimum information so that we can contact you regarding any questions or shipping your order. We use Paypal in order to protect your payment information and keep it private even from us.
Back to Top

ARE YOUR PRODUCTS MADE IN CANADA?

Everlasting Decor's own line of handcrafted indoor/outdoor collections are designed and built right here in Ontario, Canada along with our line of Crown Verity commercial grade stainless steel cooking grills and accessories.  To give our customers more variety and compliment our Canadian-made product lines, we do import some unique home decor and accessories made in the United States and from Holland that meet with our high standards quality and long lasting durability. We seek to bring true high-quality craftsmanship back to Canada in a new and innovating way.

Look for our "Made in Canada" symbol to help support our Canadian Economy.

Supporting our Canadian Economy
Thank you for buying Canadian!

Back to Top

DO YOU SUPPORT OTHER CANADIAN MANUFACTURERS AND COMPANIES?

ABSOLUTELY. As well as manufacturing our own exclusive lines of furniture, fire pits/rings, our mission is to support our Canadian economy by seeking out and forming unique partnerships with other Canadian manufacturers to offer you a variety of high quality Canadian-made products at a great value.  If you are a interested in creating a partnership, please feel free to contact us dealers@everlastingdecors.ca
Back to Top

WHAT IS EVERLASTING DECORS DOING TO BE ENVIRONMENTALLY RESPONSIBLE?

Everlasting Decors is proud to be an environmentally friendly company.  We are dedicated to being "Green Aware" in our manufacturing process by using recycled antique barn boards reclaimed from century old barns and homes or environmentally friendly “old growth” timber retrieved from our Great Lakes after decades, even centuries of submersion.  For a more modern look we also use environmentally sustainable bamboo products.  We also use eco-friendly finishes on our wood and bamboo that meet or exceed the most stringent environmental regulations to minimize any environmental impact.  We make sure all our finishes are low or VOC free and incorporate sustainable raw materials such as linseed and soya oils etc.
Back to Top

DO YOU OFFER WHOLESALE PRICING?

If you own a business and are interested in carrying our Wrought Iron Indoor/Outdoor furniture and decor, we also operate a commercial division selling to Retailers, Recreational Facilities, Resorts and more.
Back to Top

HOW DO WE SET UP A WHOLESALE ACCOUNT?

We are currently working on our online wholesale section.  If you are interested in contacting us regarding the setup of a wholesale account, please contact us at dealers@everlastingdecors.ca to get more information.  We will have an online PDF link to our Wholesale application available shortly.  We will review your application and get back to you within 3-5 business days.  Upon approval, we will supply you with pricelists and our vendor terms, as well as materials to help you provide accurate information to your customers about our indoor/outdoor wrought iron collections. It is important that you review the support documents in order to provide the level of excellent customer service our brand is known for. Wholesale requires a minimum order.
Back to Top

WHEN CAN I EXPECT MY ORDER?

We only begin to make your indoor/outdoor wrought iron piece(s) after the order has been finalized because we offer our customers many variations in materials to completely customize their purchase. Generally, depending on the piece itself, manufacturing lead times can be as little as 1-2 weeks or up to 6 weeks for our larger, more complex projects. We will be able to let you know a more accurate time frame when your order has been received. For stock items, the availability and shipping time is listed at the top every product page.  
Back to Top

WHAT IS YOUR RETURN POLICY ON STOCK ITEMS?

If you are not completely satisfied with your purchase, you have 7 days from receipt of the product to contact customer service at 705-881-1740 or by email at Returns@EverlastingDecors.ca to obtain a Return Authorization (RA#) number which must be issued to return the product. It is the ONLY way to return merchandise.  

A 15% restocking fee will be charged if the item is returned for reasons other than manufacturer’s defects or warranty claims. Original shipping costs are non-refundable. We warranty all products against defects while being shipped.  The Customer must provide Everlasting Decors with a copy of the original invoice, the reason for return and comply with the conditions listed below.  An RA number will be issued based on following criteria:
 

a)  Valid manufacturer's warranty is in effect;
b)  The item was found defective upon delivery and the shipping agent was found not responsible for damage or defect;
c)  The customer pays the return shipping costs.

If the return is authorized, the return merchandise must be returned in new and re-salable condition including, but not limited to: all original packaging, packaging materials, cartons, documentation, registration and warranty materials. All tags must be attached with no sign of removal. You must ship the products in their original packaging. You, the customer, are responsible for paying the shipping costs to return the product and insuring the shipment for the full amount of the invoice. Returned product must be packed in the original box with sufficient packaging material and marked with the RA#. It is your responsibility to package the items so they do not get damaged during transit.  Items damaged due to improper packaging during return shipping will not be replaced or refunded. The only time you are not responsible for shipping charges is if the item was damaged in transit to you as stated below in the question “What do I do if my shipment is damaged” or falls under the warranty section.

*Please Note: Custom orders or alterations cannot be returned.

Back to Top

WHAT IS YOUR REFUND POLICY ON CUSTOM WORK/DESIGNS?

We will refund payments on commissions or custom pieces only if no materials have been purchased and no work has begun.  Once we have purchased the materials or we have begun to make the commission or custom piece, any payments received are no longer refundable.  All custom work, once shipped, is final and not returnable unless defective workmanship is determined or custom work is damaged during shipping. Defective custom-made items will be repaired, not refunded.  The Customer is responsible for sizing accuracy and color choices ordered etc.  Returns may be authorized by Everlasting Decors for credit against future purchases or exchange, but will not be refunded.
Back to Top

HOW DO I FIND OUT WHAT MY SHIPPING COSTS ARE?

We take every effort to ship our product safely, quickly and as low as cost possible. Orders will be shipped via common carrier, courier or Canada Post based on product size and quantity. Custom order shipping costs may incur additional costs.

To get a quote for shipping price, select the products you wish to purchase (complete with any additional options) and continue to the checkout. Follow the checkout process and enter your information along with any special requests and submit your order. Your order is not finalized until we contact you within 1-2 business days. Your shipping total will appear on the order prior to you confirming after which you can finalize your order by submitting your payment through PAYPAL.

Back to Top

CAN I PICKUP MY PURCHASE TO SAVE ON SHIPPING COSTS?

Yes. If you would like to pickup your order just make a note of it during the checkout process.
Back to Top

HOW ARE YOUR PRODUCTS SHIPPED?

We make every effort to deliver your order as quickly as we can as well as doing our best to keep your shipping cost as low as possible which is not easy these days with rising fuel costs.  Please understand that most of the products that we sell are, by default, heavy or bulky.  As a result, delivery times will usually take a bit longer than standard sized shipments.  For most items, please allow 5-10 business days to receive your order.  However, despite our best efforts, occasionally orders are delayed due to product demand. Should this happen, we will update your order status via email.


We offer both delivery and pickup for most of our items at our showroom located just a few minutes from the village of Waubaushene, Ontario. We try to use Courier services or Canada Post for faster delivery times. Many of our larger items, however, will have to be shipped via freight truck and can take up to 4 weeks for final delivery when shipping outside of Ontario.


Some items, such as our Crown Verity line of Barbeques may be shipped direct from their factory in Brantford to your location. We use our own truck for close deliveries within an 1-2 hours of Waubaushene. For further deliveries in Ontario and across Canada, we outsource the delivery to various other freight forwarders. Unless stated otherwise, shipping is generally curbside delivery.
Back to Top

DO I NEED TO BE HOME OR SIGN FOR DELIVERY?

YES and YES. The Freight Carrier will contact you to schedule a delivery appointment, usually within a 4 hour window.  Remember, for residential addresses, a delivery appointment is required.  Please ensure that you or a designated representative are available to receive the shipment as it may require your assistance to remove the product from the truck.  If no one is available to sign for the delivery, you will be charged additional fees when the carrier is forced to redeliver your shipment.  Remember all shipments are curbside delivery.  Depending on the size and weight of the shipment (in the case of firepits or larger pieces of furniture) you may need to have an extra set of hands to carry your purchase to its final placement.  


Please sign for your shipment after you have checked to make sure it arrived to you safely!  The freight company will not deliver without a signature.
Back to Top

WHAT IS A TAILGATE DELIVERY AND DO I NEED IT?

A tailgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.  Depending on the size and weight of your order and you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate.  Let us know by making a note in the checkout comments.  The charge for the liftgate is $40.00.  If you are not sure feel free to contact us by phone or email.
Back to Top

WHAT DO I DO IF MY SHIPMENT IS DAMAGED?

Everlasting Decors thoroughly inspects all products and packaging prior to shipping and warrants that both the product and packaging are undamaged when leaving our facilities.

Before you accept any freight products, look for any indication of damage or tampering to the packaging of your shipment and make note of it on the delivery receipt (also called a Bill of Lading).  If the packaging shows any evidence of a problem, truck drivers are able to wait up to 15 minutes while you break the shrink wrap/open the box and/or crate and inspect individual items for any damage and make sure the correct amount of pieces were delivered.

If there are any damages to the product itself note this on the BOL and do not accept the delivery.  If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT gaurantee any compensation for damages.  By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.  You become the legal owner of the product and we can not file a damage claim; you will be responsible for filing a claim. This is the standard procedure by all Freight companies and is the standard with all of our competition.

If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:

a)  Note it clearly on the delivery receipt (i.e. "holes in packaging", "missing 1 carton", "visible dents in shelving unit", etc);
b)  Keep your copy of the delivery receipt;
c)  Contact us immediately at 705-881-1740 or by email at sales@EverlastingDecors.ca
d)  Take pictures of the damaged items and packaging before the Freight Company reloads the shipment for return back to us.

In the event that only the outer packaging is damaged and you accept the delivery and signed for it, we would appreciate knowing about it so that we can monitor the performance of our freight contractors.  We guarantee that your order leaves our facility in excellent shape and the packaging is sufficient to protect your order and is undamaged.  If your order does not arrive to you in the same condition as it left us, we want to know about it.  We take great care in creating a unique piece for your home and we want to make sure it arrives to you with the same careful consideration from our freight contractors.

We want to make sure you are happy and satisfied with your order from us.  Please be sure to keep all of your paperwork as we may need copies for the freight claim. We will be happy to handle the claim on your behalf and ship out a new order to you ASAP.
Back to Top

 

There are no products to list in this category.
Back to Top
;